Careers at IGT Solutions: Jobs, Growth, and How to Get Hired in the UAE | 2026

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IGT Solutions is a global customer experience (CX), technology, and digital transformation company serving travel, hospitality, BFSI, and e-commerce clients. With delivery centers across India, Philippines, Colombia, and a growing UAE presence in Dubai, IGT hires for voice, non-voice, and tech roles supporting airlines, OTAs, hotels, and fintech brands.

If you’re targeting IGT Solutions in Dubai or remote UAE roles, here’s what to know in 2026.

  1. Who is IGT Solutions and Why UAE Candidates Apply

Originally focused on travel tech, IGT now runs end-to-end CX operations: reservations, loyalty programs, revenue management, back-office, and AI-led automation. For UAE jobseekers, IGT is attractive because:

  • Global brands exposure: You support major airlines, hotels, and travel platforms
  • Tax-free UAE packages: Dubai-based roles offer competitive salaries + visas
  • Career switch option: Non-travel grads get trained into GDS, CRS, and aviation tools
  • Night shift allowances: Common for 24/7 travel support, boosting take-home pay
  1. Most Common Jobs at IGT Solutions UAE | 2026

IGT’s Dubai office and remote UAE roles typically hire for:
Department Fresher Roles 2+ Years Experience Skills Needed
Travel Operations Customer Service Associate, Reservations Agent Senior Travel Consultant, Quality Analyst Amadeus/Sabre, geography, voice fluency
Digital & Tech Process Associate – Chat/Email RPA Developer, Data Analyst, UI Support Excel, SQL basics, Python for analytics roles
Back Office Data Entry, Ticketing Support Revenue Management Analyst, Fare Audit Attention to detail, GDS, tariff rules
Sales & Retention Inside Sales – Travel Loyalty Desk, Upsell Specialist Convincing skills, target-driven
WFM & Support MIS Executive Workforce Analyst, Scheduler Excel, WFM tools, shift planning
Salary range UAE: Freshers AED 3,500–5,000 + benefits. Experienced agents AED 5,000–8,000. Tech/WFM roles AED 8,000–15,000 depending on skills. Night shift + transport usually included.

  1. What IGT Looks for in 2026 – Beyond “Good Communication”

IGT has moved from “voice process” to “digital travel CX”. Hiring managers now filter for:

  1. GDS knowledge or trainability: Amadeus, Sabre, Galileo. Freshers get 3–4 weeks training but showing fare basis, PNR basics in interview helps.
  2. Multi-channel handling: You’ll manage voice + chat + email for same client. Typing 35+ WPM with 95% accuracy is tested.
  3. Situation handling: IROPs, flight delays, refunds. They run scenario rounds: “Client missed flight, non-refundable ticket, what do you do?”
  4. Metric discipline: AHT, CSAT, FCR, schedule adherence. IGT is SLA-driven. Saying “I can work under pressure” isn’t enough – give examples.
  5. Immediate joining: UAE clients need staff deployed fast. Transferable visa or cancelation letter speeds offers.
  6. Fresher Roadmap: How to Get into IGT Solutions Dubai

Step 1: Build base skills before applying
Even if you’re a http://B.Com/BBA grad with no travel background: learn 3-letter airport codes, UTC vs local time, 24-hour clock, and basic geography. Free IATA courses or YouTube GDS demos help.

Step 2: Tailor your CV to “Travel CX” not “BPO”
Change “Customer Service” to “Reservations & Passenger Service”. Add: “Handled complaints, refunds, reissues, ancillary sales”. Use travel terms – it passes ATS.

Step 3: Apply via right channels
IGT posts on LinkedIn, Naukri Gulf, and its careers page. Walk-ins happen in Dubai for bulk hiring. Employee referrals move fastest – connect with IGT staff on LinkedIn with a short, specific message.

Step 4: Crack the interview structure
Round 1: HR – communication, shift comfort, salary expectation
Round 2: V&A – voice, grammar, email writing
Round 3: Ops – travel scenarios, GDS mock, sales pitch
Round 4: Client – final culture fit

Step 5: Clear documentation early
Passport 6+ months validity, attested degree, passport photos, and UAE police clearance if asked. Delays in docs = offer revoked.

  1. Growth Path Inside IGT: 0 to 3 Years

0–6 months: Agent → clear probation, hit QA targets
6–18 months: SME or QA Trainee if you top metrics + help peers
18–36 months: Team Lead, WFM Analyst, or move to Digital/Tech teams via internal IJP
IGT promotes internally before external hiring. Top agents often shift to Revenue Management or Client Implementation roles – big jump in pay.

  1. Mistakes UAE Candidates Make with IGT
  2. Saying “I’ll do any shift” but resigning in training: Travel peaks are night/mid shifts. Be honest.
  3. Weak geography: Not knowing DXB vs DWC or that EST is not UAE time fails you fast.
  4. Focusing only on salary: IGT’s growth is in skill jump. Agents who learn fares/auditing double income in 2 years.
  5. No visa clarity: If you’re on visit visa, say when you can change status. If on company visa, get NOC timeline.

Bottom line: IGT Solutions in UAE isn’t just a call center. It’s a travel tech entry point. If you treat it as “training ground” for Amadeus, airline processes, and global SLA culture, it pays back. If you join only for “any job”, night shifts and metrics will burn you out.

Best time to apply: Feb–April and Aug–Oct when travel clients ramp for summer/winter schedules.

To APPLY FOR JOB: https://www.igtsolutions.com/careers/

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